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CSTI: Advanced Public Information Officer (L0388)

  • California Specialized Training Institute 10 Sonoma Avenue San Luis Obispo, CA, 93405 United States (map)

This advanced course builds on the foundations established in the Basic Public Information Officer course series. This course provides participants the knowledge and skills to establish, manage and work within a joint information center. The
training will allow students to develop the skills to coordinate a message once developed and to modify if problems or sources of confusion arise. It discusses techniques to develop strategic messaging in support of incident action plans, managing joint information centers including personnel and stress. The course uses exercises as well as lectures to achieve objectives.

Upon completion of this course, participants will be able to:

• Describe the changes in the American family and society and how these changes relate public information officer.
• Analyze the impact of fear mongering on the acceptance of emergency communication messages
• Discuss current crisis communication methodologies and the relationship with emergency communication
• Describe the tools available for successful strategic communications planning
• Describe the practice, policy and procedure related to Joint Information Systems and Joint Information Centers
• Discuss current topics in external affairs during a panel discussion
• Demonstrate ability to work in a joint information center


Students must complete FEMA’s Basic Public Information Officers course or CSTIsG290/CCM I) at the State level before they attend the Advanced Public Information Officer course (E388).

Crisis Communications Specialists Certificate:

This course meets one of the requirements for the State OES/CSTI Crisis Communications Specialists Certificate.


Please contact CSTI at (805) 549-3535 for current pricing.

Course Length: 40 hours

Course Code: L0388

Please contact (805) 549-3535 or click here for more information.

For online registration, please click here

Earlier Event: November 11
Red Cross Disaster Response Exercise